FAQ

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HOW TO ORDER:

Placing an order on Belle Vie is fairly simple and pretty self-explanatory, however, below are the detailed steps on how you can place an order online.

1. Click on the product and go to the detail page of the product that you want to order.
2. Click on Add to Cart button on the product detail page
   • Click on Keep Shopping if you want to add more product to your order by following the above steps
3. Click on Proceed to Checkout.
4. Add your personal details including your address for delivery of your order.
5. Click on Continue to Payment.
6. Select Payment Option (Cash on Delivery)

Click on Place Order

PRIVACY POLICY:

This policy is a statement of our general privacy policy and practices governing the ways in which we collect, hold and use information about individual persons. Our privacy policy is easy to find as it is located on our homepage and each page of this website.

What information do we collect?

We collect information from you when you register on our website, place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our website anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: 

• – To personalize your experience (your information helps us to better respond to your individual needs)
• – To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• – To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• – To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
• – To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

Do we use cookies?

Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the websites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

EXCHANGE / RETURN POLICY:

Belle Vie is committed to supply fresh stock at the time of delivery.

• Products in original & un-tampered condition can be exchanged or returned within 7 days from the date of receipt.
• This policy does not apply to products purchased on “Special Offer” and on fridge items.
• Opened items will not be exchanged or returned.
• Original receipt will be required for the returned item(s).
• In case of return via courier, customer will bear the return courier charges.

Return / Exchange Process